What proves a business has good customer service? Is it 24/7 availability? A complete refund policy? Toll free phone number?

Maybe those help, but if you want my opinion it's how they respond to a bad situation that proves there customer service mettle.

I'll give you an example… I recently moved my website to a new web hosting provider (use promo code TDDPARTNER to save $40 off one year of hosting or $80 off of two years!) because my old one just was bought out by a mega-company.

That's no reason to leave you say! You're correct! A little history… I had used this particular web hosting company for over 5 years, not only for my websites, but the company I used to work for and suggested them for friends and business associates. They were great! Low prices with lots of features… a win win situation. Shortly after they were purchased by Mega Company, Inc. (that's a fake name!) they announced that they would be moving all websites to their new servers. They also assured that this would be a painless situation and very little interaction (probably none!) was going to be needed.

I'm sure you can see where this is going already. For the past month I have suffered from various problems of losing my blog, a forum I have for small businesses in Massachusetts (www.massbusinessforum.com), and the worst part of all… email problems.

Big problems.

We have all come to take email for granted as an indispensable business tool for communication. For over a month I had sporadic email outages as well as not being able to send email to anyone using AOL. While I am not a fan of AOL and would not recommend them to anyone, there are six million customers strong. Several of my customers still use AOL email addresses. For over a month I had to email them from an email account that was not associated with my business domain in order to get in touch with them. Then, to add insult to injury I was informed by several customers from various ISPs that they had been trying to send email to me (it was not making it through).

"Okay, okay… stop ranting and get to the point!" you say.

My point was 'reaction to problems'. Throughout this whole process the Mega Company, Inc. support people either blamed the problems on the users, "odd configurations", or other phantom problems. They didn't handle the situation properly and now have a furious customer base. I'm sure I am not the only one to leave them for greener pastures.

Their poor customer service is a direct contradiction to what Turcotte Data & Designs strives to offer. No excuses, just real answers. Computer services, support and design solutions always remembering that it's your business that relies on your computers. Read our testimonials and contact us today to see what we can offer your business in regards to great customer service!

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